Registering And Security
A: You will be able to do the following after registered:
Q: Why do I need to register?
– Proceed through checkout faster when making a purchase
– Check the status of orders
– View past orders
– Make changes to your account information
– Change your password
– Store alternative addresses (for shipping to multiple family members and friends!)
Q: How do I register?A: Simply click on the "My Account" link at the bottom of any page, where you will be provided with a direct link that will walk you through the process.
Q: What if I forget my password?A: You can always have your password emailed to you by clicking on the "My Account" link, which is located on the bottom of every page throughout our site. Please enter your email below and we will send you a new password.
Q: How do you use my personal information registered on your website?Will they be disclosed?A: Your information will be serious protected. We use SSL(Secure Sockets Layer) to encrypt all of your personal information. We use strong security measures to prevent the loss, misuse and alteration of your information once it is in our records.Our site uses an order form allowing you to request information, products and services. Contact information (email address, telephone number, address, etc.) is also used to get in touch with you when necessary. Your information on our website will not be disclosed to any third-party without your permission.
Ordering And Payments
A: No. When you browser our page, the default currency USD appearing on the up-right, you can just select the currency you prefer, the price will be turned into your selected currency automatically.
Q: Do I need to change the US$ to my country's currency by myself?
Q: Why the price of some items on the shopping cart is different from the time I added them several days before?A: Currency exchange rate updates everyday, we update the item price according to it. So that may cause item price have a slight change from different times. Please be assured that our price is absolutely correct.
Q: What payment methods are accepted?A: Recently,we accept the follow methods:
We recommend you to pay through PayPal. PayPal is a very convenient, fast and safe payment method. It is also free for buyer. You can send funds directly to diycharm#yahoo.com(please replace # with @) from a verified bank account or by using a credit card.
• It is safe for buyer.
• It is free and convenient and fast
• Does not require you to use your credit card online (you can transfer directly from your bank account).
• PayPal is the No.1 online payment company, owned by eBay. It is reliable.More detail please refer to www.paypal.com.
(2) Credit Card
We accept VISA, Mastercard, Amex, Discover through our PayPal online payment processing gateway. Credit card holder without PayPal account can also pay through PayPal on our website by just entering a credit card number. You don't even need a PayPal account. Each transaction takes place in a secure environment (SSL), your card details will not be disclosed to us, it is submitted to PayPal. We are only informed of the confirmation that your transaction has been approved. PayPal are highly secure and has a permanent fraud and protection rule.
• Payment is traceable.
• Payment is Immediate and convenient.
• Provides limited liability coverage.
A: We do not collect your PayPal password. When you are paying through PayPal, you are on paypal website, the website address starts as https://www.paypal.com/...., the information you submitted is sent to PayPal, instead of us. You can feel confident to pay us via PayPal. It is very safe for you.
Q: Does your website collect my PayPal password?
A: Sometimes a little trouble or problem may happened during PayPal payment. Do not worry. We have already developed a perfect solution if this problem happened to you.Alternative payment solution has also been listed below the normal payment method. After your order been generated and listed in our back-end system, you can complete your payment with our PayPal manually method safely and easily.
Q: What can I do if I failed to pay by PayPal several times?
Firstly, log into your PayPal account at www.paypal.com. Click the button in your account page.
Q: How to pay by Paypal manually?
Secondly, you now come to the "send money" page. Please put diycharm#yahoo.com (Please replace # with @) in the To (email) box and fill out your total amount. Choose the "Goods" option in "Send money for" frame. And then hit "Continue" to the next page.
Thirdly, in this new page, please scroll your screen down to Email to recipient option. Input your order No. and our website in the Subject box (You can input the information here like this: Payment for my order No. -- on diycharm.com ).Then click "Send Money" button to complete your payment.
Finally, after checking successfully, please inform us with an email titled your subject information as soon as possible. Therefore we can arrange to send out your order promptly as we confirm it.